Refund Policy
Donna Brown courses are designed to be thoughtful, practical, and supportive. This policy explains when refunds may be requested and how to start the process.
Last updated: June 14, 2026
Online course refund window
You may request a refund within 7 days of purchase if you enroll in an online course and realise it is not the right fit for you.
To keep the policy fair, refund requests are available before you complete more than the first module or access the full course materials.
How to request a refund
- Email dbdonnabrown.com@gmail.com within 7 days of purchase.
- Include your name, the course purchased, purchase date, and the email address used at Stripe checkout.
- We will review your request and reply with the next steps.
When refunds may not be available
Refunds may not be available after the 7-day window or after the downloadable PDF has been substantially used, copied, or shared.
If you are unsure whether a course is right for you before enrolling, please contact us first and ask for guidance.
Processing time
Approved refunds are processed back to the original payment method where possible. Your bank or payment provider may take additional time to return funds to your account.
Questions before enrolling?
f you require assistance choosing a course, email us before purchasing. A clear conversation beforehand is always better than a rushed decision.
Email Us